Privacy Policy

This Privacy Policy describes how Volxide ("we", "us", "our"), operating at Samoborska cesta 254, 10000 Zagreb, Croatia (info@volxide.com), collects, uses, and protects personal data in connection with the use of this website and our documentary verification services. This Policy is issued in accordance with Regulation (EU) 2016/679 (GDPR) and the Croatian Act on Implementation of the General Data Protection Regulation (NN 42/2018).

1. Data Controller

The data controller is Volxide, Samoborska cesta 254, 10000 Zagreb, Croatia. For data protection enquiries, contact us at info@volxide.com or +385 97 713 6444.

2. What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us, specifically when you submit an enquiry or verification request via our contact form. The data we collect may include:

• Full name
• Email address
• Phone number (optional)
• Parcel details submitted for verification (cadastral municipality, parcel number)
• Any information you include in the message field

We also collect technical data automatically when you visit our website, including IP address, browser type, pages visited, and time of visit, through standard server logs and cookies (see our Cookie Policy).

3. Legal Basis for Processing

We process your personal data on the following legal bases under Article 6 GDPR:

• Contractual necessity (Art. 6(1)(b)): Processing your contact and parcel details to respond to your verification request and provide the service.
• Legitimate interests (Art. 6(1)(f)): Operating and improving our website, and communicating with enquirers.
• Consent (Art. 6(1)(a)): For non-essential cookies, where you have given consent via our cookie banner.

4. How We Use Your Data

• To respond to your enquiry and provide the requested documentary verification service
• To communicate with you regarding your request and its status
• To maintain records of service delivery
• To operate, maintain, and improve this website
• To comply with legal obligations

5. Data Retention

We retain personal data submitted via the contact form for a period of two (2) years from the date of last contact, unless a longer retention period is required by applicable law. Technical log data is retained for up to twelve (12) months. You may request deletion of your data at any time (see Section 8).

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with:

• Service providers: Third-party processors who assist with website hosting and technical operations, bound by data processing agreements.
• Legal authorities: Where required by applicable law, court order, or regulatory obligation.

We do not transfer personal data outside the European Economic Area (EEA) without appropriate safeguards in place.

7. Cookies

We use cookies on this website. Please see our Cookie Policy for detailed information on the types of cookies used and how to manage your preferences.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access (Art. 15): Request a copy of the personal data we hold about you.
• Right to rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to erasure (Art. 17): Request deletion of your personal data where there is no legitimate reason for continued processing.
• Right to restriction (Art. 18): Request restriction of processing in certain circumstances.
• Right to data portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to object (Art. 21): Object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@volxide.com. We will respond within one (1) month of receiving your request.

9. Right to Lodge a Complaint

If you believe our processing of your personal data infringes GDPR, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP): Selska cesta 136, 10000 Zagreb, Croatia, azop.hr.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact

For any questions regarding this Privacy Policy or our data practices, contact us at:
Volxide, Samoborska cesta 254, 10000 Zagreb, Croatia
Email: info@volxide.com
Phone: +385 97 713 6444